University VoiceXML information system

[Introduction] [Overview] [2003 results][Detailed results]

 

University of West Bohemia is the only one university in the Czech republic that offers its applicants a service that allows to acquire pieces of information about the results of the entrance exams. There are two possibilities how to obtain results of entrance exams. Either visiting the web pages of the university or calling to the information system. This servise was available nonstop and there were mobile numbers affordable too. After calling the one of the phone numbers, the telephone machine asks for identification first of all. After registration into the system user has to choose the faculty and the specialization which he/she wants to know the results of the entrance exams about. Then the user listen to the results affordable in the time of calling.

How does it work?

Technical solution requires a computer that is hard-wired to the net and to the telephone net at the same time. The computer is connected to the telephone net by special card which allows processing of more phone calls at the one time. Basis of the system is VoiceXML interpreter. The application written in this language is easily modifiable and extensible. VoiceXML document (can be generated by server side scripting language) is processed by interpreter and his content is presented to the user. User assigns information (handle the system) by DTMF. VoiceXML interpreter is the central program that has to communicate with the user (with assistance of a module for communication with phone lines), listen to the user what it says or assign and it has to convert arbitrary text to speech. The system was developed with help of Centrum of applied cybernetics, Department of Cybernetics at Faculty of applied sciences in the University of West Bohemia and the SpeechTech company.

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2003 Results

Entrance exams to the University of West Bohemia in Pilsen started 12. June 2002. The service mentioned above was offered at the following faculties: faculty of applied sciences, faculty of electrical engineering, faculty of mechanical engineering, faculty of economics, faculty of humanities and faculty of education. The system processed 4048 calls from 12. June 2002 till 8. Jule 2002. From this number were 3161 calls processed successfully. Successfully processed call is the one which tells to the user any result of exams - applicant was accepted, applicant did not comply or the result was not affordable at the time of calling. 2882 applicants registered to the system for the first time, rest of applicants were asked for the second registration. Users handle the system with key pad of the phone or with theirs voice.

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Detailed information, and comments: Luboą ©mídl ( smidl at kky . zcu . cz ).

Statistics

[Introduction] [Overview] [2003 results][Detailed results]
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[Introduction] [Overview] [2003 results][Detailed results]
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[Introduction] [Overview] [2003 results][Detailed results]

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